Grievance Submission

At DALI Everyday Grocery, we are committed to conducting our business with integrity, transparency, and respect for all stakeholders, including our customers, employees, business partners, contractors, landlords, government units, and the communities we serve. As we expand our operations across the Philippines, we understand the importance of fostering open communication and resolving any concerns or grievances in a timely and fair manner.

Nature of Grievance *

Details *

Store Location

Region *

City *

Contact Person *

Contact Number *

Email *

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What Issues Can Be Raised?

The United Nations Guiding Principles on Business and Human Rights (UNGP) defines eight criteria for an effective grievance mechanism. The eight criteria are "Legitimate", "Accessible", "Predictable", "Equitable", "Transparent", "Rights compatible", "Source of continuous learning" and "Based on engagement and dialogue."

Grievances Outside HDPI's Scope

All grievances are accepted for review, even minor ones. However, some issues may need to be redirected: Grievances not related to HDPI’s business, Criminal activities, which should be reported to authorities, Commercial disputes or government-related issues

All grievances will be handled with the utmost confidentiality. HDPI is committed to ensuring that no individual or group is subject to retaliation for raising a grievance in good faith. At HDPI grievances are dealt with by HDPI employees and all employees are required to strictly follow the Hard Discount Philippines, Inc. Code of Conduct which covers the handling of confidential information and data. We protect the privacy of people who raise concerns and strictly prohibit retaliation and disadvantageous treatment against them.